All sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance.
For defective or damaged products, please contact us at hello@kellju.com with information about your order to discuss a refund or exchange.
If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is Final Sale as stated above.
Goods must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer. Exchanges: To exchange a product, please immediately contact customer service via email, or Instagram and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 5 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
