customer service

ORDER & SHIPPING

After placing an order but then received an email of a cancellation from us, this is usually because the stock isn't available in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

Unfortunately Kellju do not offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

Typically this shows the package is returned to the sender for a number of reasons which could include no one being at home to recieve the package. Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.

Kellju will keep you informed 24/7 of restocked items on our websites. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

Your order could be late due to a number of reasons, If it's before your advised delivery date and you've had your dispatch email, then be rest assured it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we might hit a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number ready so we can help solve the issue as quickly as possible.

We totally get it, However once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

We know there might be times no one would be home to recieve packages from the courier guys, Kellju is always commited to ensuring tracked packages are recoverable.

For: Standard Shipping Via USPS

If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here: https://redelivery.usps.com/redelivery/

If this isn’t available, in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here: https://tools.usps.com/go/POLocatorAction!input.action

You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

For: Express Shipping Via DHL Express

If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. This can be done at: www.ondemand.dhl.com

For: Shipping Via FedEx

If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point.

A card will be left with further details on how to pick up your parcel and with the information of the pickup point. You’ll have 5 days from the date of the first delivery attempt to collect your parcel from the pickup point before your parcel is returned back to us.

Kellju is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here Stay safe!

Returns & Refunds

RETURNS AND REFUND

All sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance.

For defective or damaged products, please contact us at hello@kellju.com with information about your order to discuss a refund or exchange.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is Final Sale as stated above.

If Using Seel Return , Follow the directions

FAST, TRACKABLE & COST EFFECTIVE using the seel returns portal

For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You've got 28 days to send something back to us from the day you receive it.

1.Repack your items (These need to be unworn/unwashed/unused and with original tags).

2.Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

3.Select your preferred return option (Print returns label at home or in store options).

4.Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

5.Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Once Your refund is paid, There are possibility it can show up in a couple of places:

Normally it would show on the day of refund confirmation by us (or up to 10 days after this date depending on your bank’s processing times).

If it's not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date, depending on your bank’s processing time).

If you still can’t see it, please get in touch on the 'Contact Us' form.

If You misplaced the packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.(With original tags/labels attached)

Ready to Return? Contact us here

Absolutely, Kellju brand has gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

Ready? Click Here to start

We know, Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

If you are using USPS the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the Kellju warehouse, where it will be processed and refunded. You will receive an email when this has happened, Then it takes up to 7 days to show in your bank statement, but that depends on your bank processing time.

If you paid for your order with a gift voucher or store credit, this will be credited back to yourKellju account.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

We would be unable to accept returns that are 20 days after the date of delivery.

Unfortunately, we don't offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once we've received your unwanted items if you get theseel return assurance

We highly suggest you please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

Kellju would refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

• Items must be returned within 28 days of receipt.

• Items must be unworn/unused and unwashed.(Items must have all tags attached)

• Pierced jewellery cannot be returned for health and hygiene reasons.(If seal is broken/tampered)

• Shoes must be tried on indoors.

You must obtain proof of postage just in case your order is lost on its way back to Kellju.

Your statutory rights remain unaffected.

Payments & Promotions

PAYMENTS AND PROMOTIONS

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Shop pay Amazon, AfterPay, ApplePay, Ideal and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

Payment Declined

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Kellju account.

If the above doesn't help, your credit card company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

Payment Error

Kellju is not in the best position to offer you any banking advice, However If you are experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)• What payment method you were trying (e.g. PayPal, Visa)• A description of the problem and what time the problem occurred• If you get an error message, please include it in your message to us

Interestingly we at Kellju love to give out the best deal on our items and collections, who does't like good deal on their favorite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out immediately as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

Having issues redeeming your discount code?

• Your code could’ve expired as we run offers for a limited time.• Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.• Double check your delivery option. Some of our codes only work when you select a specific delivery option, such as our Next Day Delivery service.• It’s a simple one, but be sure to check for typos.• Make sure you’re only trying to apply the offer to products from the category on offer. Certain ranges are exempt from promotions, so this may be the case.

Just remember, you need to enter the discount/promo code when you are checking out, as it can't be applied later.

APPLE PAY – FAQ

Great news!!! You can now pay for your Kellju orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apply Pay*.

How to Pay:

It’s simple! make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay!

Once the order has successfully gone through you will then be sent an order confirmation email.

Please note, you won't be able to select Apple Pay if you've applied a gift voucher.

*If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

**If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely.

For T's & C's check here

Shop Now. Wear Now. Pay It In 4

Pay for your purchases* over 4 equal fortnightly installments, interest free.

Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

Simply select shop pay as your payment method at checkout.

All you need is:

An USA credit or debit card To be over 18 years of age A USA residents address

Customer Services

Shop pay Customer inquiries will be addressed by Customer Support team:help@shop.app

Customer Support is delivered on weekdays and Saturdays from 07:00hrs to 19:00hrs EST

Shop pay is only availabe on orders between $10- $1000

Visit our shop pay page for more information.

See T&C's for further details

PAY IN 4 PAYMENTS

Split your purchase into 4 interest-free payments with Zip

Sign up or sign in to your Affirm account. Pay 25% today and get your goods straight away. Pay the rest over 3 equal installments that are billed automatically over 6 weeks.

All you need is:

TO BE OVER THE AGE OF 18 + LIVING IN THE US

HAVE A VALID AND VERIFIABLE MOBILE NUMBER

USE A CREDIT OR DEBIT CARD TO MAKE A PURCHASE

Customer Service

For customer service queries you can contact the Affirm customer service team here

See here for the Affirm Terms of Service.

Shipping fees are non-refundable. If you refuse any shipments from kellju.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Kellju does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #kelljufans and customer, Kellju reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Kellju reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,Potential fraudulent or criminal activity.

Similarly, Kellju reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Managing My Account

MANAGING MY ACCOUNT

If your card has been fund lost or stolen and now you’ve had to order a new one? Don’t worry, we’ve all been there. To change your payment details, just log into your account, select payment details and either add, delete or edit your payment options.

If you know your password , Pls log into your account using your kellju current password, then under the account information section, you have the option to change your password.

If you've forgotten your password (it happens), hit the ‘Forgotten Password’ link on the account log in page and follow a few simple steps to reset. If that doesn't work, please get in touch by going to the Contact Us tab on this page.

Kellju do not allow randon change of emails stored in our database, We protect our data base and each contents of our customers are saved and secured, The only way you could change your email is to create a new kellju account which technically takes only a min

Absolutely! Just Log in your Account, select "addresses" and you can either add a new one or edit an existing one.
However we are unable to amend the delivery address on an order which has already been placed. Then again pls always note we are help to help you in anyway possible in resolving delivery issues. contact us here

Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a (holiday exceptions may apply).

Price adjustments can only be made within 10 days of your purchase and only if the original purchase was made without a promotion code applied.

Sign in to My Account

Here you can establish your personal preferences on how you want to be notified regarding email, text, and receipts. We want to keep you updated with our latest offers,Promos and what’s new and what’s upcoming for Kellju, but the way in which we contact you is completely your choice. If you don’t want to save some money on your next order simply log into your account, click on ‘Contact Preferences’ and don't tick anything!

Size Guide

SIZE GUIDE

View our Size Guide here.

Legal & Data Protection

LEGAL & DATA PROTECTION

KELLJU COOKIE POLICY

This Cookie Policy explains how KELLJU, LLC. (“Kellju Clothing”, “we”, “us” or “our”) uses cookies and similar technologies in connection with the www.kellju.com website and any other website that we own or control and which posts or links to this Cookie Policy (collectively, the “Sites”), along with the Kellju mobile application and any other mobile applications that we own or control and which posts or links to this Cookie Policy (collectively, the “Apps”).

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes, like helping us understand how a site is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience.

We use two broad categories of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Sites; and (2) third party cookies, which are served by service providers or business partners on our Sites, and can be used by these parties to recognize your computer or mobile device when it visits other websites. Third-party cookies can be used for a variety of purposes, including site analytics, advertising, and social media features.

What types of cookies and similar tracking technologies does Kellju use on the Sites?

On the Sites, we use cookies and other tracking technologies in the following categories described in the table below.

Type

Description

Who serves the cookies

How to control them

Advertising

These cookies are used by advertising companies to collect information about how you use our Sites and other websites over time. These companies use this information to show you ads they believe will be relevant to you within our Service and elsewhere, and to measure how the ads perform.

See 'your choices' below.

Analytics

These cookies help us understand how our Service is performing and being used. These cookies may work with web beacons included in emails we send to track which emails are opened and which links are clicked by recipients.

Google Analytics

Signifyd

Flow.io

Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available here.

See 'your choices' below.

Essential

These cookies are necessary to allow the technical operation of our Service (e.g., they enable you to move around on a website and to use its features).

Google Tag Manager

See ‘your choices’ below.

Functionality/ Performance

Enhance the performance and functionality of our Sites.

ThreatMetrix

See ‘your choices’ below.

Other technologies

In addition to cookies, our Sites may use other technologies, such as Flash technology and pixel tags to collect information automatically.

Web Beacons

Kellju may also use web beacons (which are also known as pixel tags and clear GIFs) on our Sites and in our HTML formatted emails to track the actions of users on our Sites and interactions with our emails. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages or within HTML formatted emails. Pixel tags are used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile statistics about usage of the Sites, so that we can manage our content more effectively.

Mobile Application Software Development Kits (SDKs)

We may use third-party software development kits (“SDKs”) in our Apps. An SDK is third-party computer code that may be used for a variety of purposes, including providing us with analytics regarding the use of our mobile applications, integrating with social media, adding features or functionality to our Apps, or facilitating online advertising. SDKs may enable third parties to collect information directly via our Apps.

To view, a full list of all of our Cookies simply click here

Cookies do not contain confidential information such as your home address, telephone number, or credit card details. We do not exchange cookies with any third-party websites. Please note that our advertisers and affiliates may also use cookies (see further detail below). The use of these will be governed by your preferences and their cookies policy. Please refer to those parties' cookies policies for further information.

Please bear in mind, that our site is not only subject to and governed by this cookies policy (under your preferences) but also the terms on our site, including our Terms & Conditions here and privacy policy here which we ask you to read carefully.

USE OF COOKIES

The type of cookies placed and the preferences available to you will depend on the functionality of the relevant cookie. Essential Cookies are essential for our website to remain working and secure. These cannot be disabled and do not require consent to be placed on your device. Other cookies (known as non-essential cookies) require your prior consent before being placed on your device. We categorize the non-essential cookies we use as Functional Cookies, Advertising Cookies, and Analytical Cookies.

We will seek your consent to non-essential cookies on your visit to our landing page and, unless you have adjusted your preferences or browser setting so that it will refuse the non-essential cookies, our system will issue cookies and download them onto your device following the cookies preferences you have most recently indicated to us.

CHANGING YOUR PREFERENCES AND BROWSER SETTINGS

Whether or not you allow us to download cookies is up to you.

Change Browser Settings – You can amend the settings on your browser to disable cookies and to change the approach taken to cookies downloaded on your device. These options are available in different locations depending on the browser you use. You can find more information about cookies and how to disable them at: www.allaboutcookies.org

If you choose to disable cookies by changing your preferences or your browser settings, our website and its features may not necessarily work in the same way or produce the same personalized experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile, or browser you will have to tell us your preferences again.

CHANGES TO THIS COOKIES POLICY

From time to time we may change this cookies policy. If there are any significant changes we will post updates on our website, and applications or let you know by email.

HOW TO CONTACT US

We welcome feedback and are happy to answer any questions you may have about the cookies we use.

Please send any questions, comments, or requests for more information to hello@kellju.com

This cookies policy was last updated on 22.03..2022

Kellju LLC,

T'& C's

1. INFORMATION ABOUT US www.kellju.com is operated by KELLJU LLC (“We”). We are a company registered in NEWYORK, US .Our email address is customerservices@kellju.com.

IMPORTANT NOTICE We’ve listed the legal terms and conditions under which We supply the products (“Products”) listed on our website www.kellju.com (“our website”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice andTerms of service regardless of whether or not you choose to register withus. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use do not use our site.These terms contain a binding arbitration clause and a class action waiver that impact your rights regarding how to resolve disputes. If you live anywhere else outside the United States, please read this carefully. Do not use the services on this website, including purchasing any items, until and unless you have read these terms & conditions and have agreed to them.

2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US Once you have placed your order, you should receive an email from us acknowledging that We have received your order (but please contact us if you do not receive this email). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which might be rejected for any reason).After you submit your order, we immediately contact your bank or card issuer for authorization to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further email confirming the Product is being processed and ready for fulfillment at which point the contract between us ("Contract") will be formed.As soon as you place your order, we start to process your order which means you will not be able to change or replace it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or our Returns Policy.From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

3. SHIPPING Kellju ensures Your order is fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 7 days after the day your Contract is entered into.In the situation where no one is available at your address to receive your delivery and the package could not be left at your mailbox, Pls contact your local office as 80% of unsuccessful delivery goes back to the local mail officeShipping of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.You will own the Products once We have received payment in full.The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colors of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colors of the products that will be delivered to you.Pls note that Business Days excludes weekends and Bank Holidays.If you wish to dispute shipping of your order, you have 20 days starting from the day that the tracking status is updated for your order to be fulfilled. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

4. SERVICE AVAILABILITYPls check the list of countries we deliver to and see that you are in the location we ship to.

5. YOUR STATUS. You may only purchase Products from us if: You are legally capable of entering into a binding contract with us You are an authorized user of the credit or debit card or payment account (i.e. Paypal, and other payment Method specified on our checkout page) used to pay for your order; and,Are resident in a country that we deliver to (please check and verify to be sure your country is included on the destinations we deliver to. Check Here

6. PRICE AND PAYMENT Kellju displays Price payable for the Products as shown on our site in dollars (USD),However when accessing our website from other countries we ship and deliver to, Our currency shows in their local currency(i.e if you are in the UK our prices will be shown as British PoundsPrices advertised on our site include US Tax at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of TAX changes after the date of your order, We will adjust the rate of TAX you pay unless you have already paid for the Products in full before the change in TAX takes effect.We accept payment by debit card, credit card, Paypal, Shop or Affirm. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express, and other credit card paymentPls Note that You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorization to take payment from your account. If you pay using Shop Pay or Affirm, such payments will be subject to additional terms between you and these payment providers. Shop pay terms are available at https://www.shopify.com/legal/shop-pay-merchant-termsSeehttps://shoppay.affirm.com/help/s/article/about-sp for further information about Shop pay. For more information about Information and terms relating to Affirm can be found here for more information about how Affirm will handle your personal data see their Privacy Policy, available here 5.Pls ensure when paying with any payment method, That you enter the right information including a current billing information, Kellju is not responsible for any wrong or invalid payment card information you enter and we are entitled to cancel fulfillment of any order if our system detects any fraudulent information that could be used to purchase any item. We may end the Contract, refund you any sums you have paid under the Contract and require the return of any Products provided to you.If you wish to apply a discount code to your order, you must enter the relevant code during the online checkout process. Only one discount code can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount code that is invalid for your order or that has expired.

7. RETURNS AND REFUNDS You may wish to return an item using our returns service. For further information on returns please see our Returns Policy

8. FAULTY PRODUCTS If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.If you consider that any Product We have supplied is faulty or mis-described, please notify us using our contact details If you discover that your Product is faulty after 7 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

9. OUR RIGHTS TO CANCEL THE CONTRACT We may end the Contract at any time by writing to you if:a) You do not make any payment to us when it is due;b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; orc) You do not, within a reasonable time, allow us to deliver the Products to you.We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.We may refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

10. EVENTS OUTSIDE OUR CONTROL We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. This could be a natural or unforeseeable occurrence either due to nature or mankindIf an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay.

11. OUR LIABILITY If We fail to comply with these terms and conditions, We would be responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

12. AFTER-SALES SERVICE Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.In case we need to contact you, We would do that by writing or emailing, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.We may transfer our rights and obligations under the Contract to another organization. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.The Contract is between you and us. No other person shall have any rights to enforce any of its terms.Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English.

13. AFTER-SALES SERVICE Questions, comments or requests regarding these terms and conditions or our Products should be addressed to hello@kellju.comIf you have any complaints these should be addressed in writing to KELLJU by email to customerservices@kellju.com.

14. INDEMNITYYou agree to indemnify, defend and hold harmless kellju.com LLC, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) againstkellju.comarising from, without limitation, (i) your breach of these terms and conditions for online sales, (ii) your infringement of any of our intellectual property rights; (iii) your infringement of any other right of any person or entity, including, but not limited to, defamation of such person or entity, or violations of such person’s or entity’s intellectual property or privacy rights, (iv) your breach of any duty of confidence or privacy owed tokellju.com, or (v) any false statements or claims made by you in any form about boohooman.com or about its products or services.

15. PROMOTION TERMS AND CONDITIONS KELLJU Clothings promotional codes entitle you to an offer on your online order from www.kellju.com. To utilize your promotional code, insert code into the "Enter promotion code" box on the billing page of checkout and click apply.Please note, promotional codes can only be used once per transaction and cannot be used in conjunction with other promotions or offers. Including onsite offers.Automated promotions cannot be used in conjunction with any other promotional codes or offers.Promotion codes are territory specific, remain our property, are non-transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative.Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.Promotion codes are only valid on kellju.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage, on desktop devices, or from the pivot menu currency selector on mobile devices.During any promotions for the Premier delivery product we reserve the right to suspend other promotions.Threshold delivery promotions work against the total cost of the products ordered, the delivery cost does not contribute to the total amount.Special Notice For State ResidentsFor California Residents. We will not share personal information with affiliates or non-affiliates except as permitted by California law, such as to process your transaction or with your consent.For Vermont Residents. We will not share personal information with affiliates or non-affiliates except as permitted by Vermont law, such as to process your transaction or with your consent.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link http://www.allaboutdnt.com, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with the following third parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates. Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.

Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management services, returns processing and risk and fraud mitigation).

Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

Third party platforms. Social media and other third party platforms that you connect to the Service, such as when you use options to access the Service by logging into a social media platform. Please note, we do not control the third party’s use of your personal information.

The public. Other users of the Service and the public, when you disclose personal information for public use. For instance, you may be able review a product that you purchased, and we will display your name along with the content you submit. We do not control how other users or third parties use any personal information that you make available to them. Please be aware that any information you post publicly can be cached, copied, screen captured or stored elsewhere by others (e.g., search engines) before you have a chance to edit or remove it.

Professional advisors. Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with law or for the compliance, fraud prevention and safety purposes described above.

Business transferees. We may sell, transfer, or otherwise share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of an insolvency, bankruptcy, or receivership.

YOUR CHOICES

In this section, we describe the rights and choices available to all users.

Access or update your account information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions located at the bottom of the email. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. For more details, see the “Your Choices” section of our Cookie Policy.

Advertising Choices. You may opt-out of interest-based advertising. See the “Your Choices” section of our Cookie Policy for more information.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Privacy settings and location data. Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.

Choosing not to share your personal information. If you do not provide information that we need to provide the Service, we may not be able to provide you with the Service or certain features. We will tell you what information you must provide to receive the Service when we request it.

Third-party platforms or social media networks. If you choose to create an account through or connect the Service with another third-party platform, you may have the ability to limit the information that we may obtain from the third-party at the time you log in to the Service using the third-party’s authentication service or otherwise connect your account. You may also be able to control your settings through the third-party’s platform or service after you have connected your accounts.

To be eligible to opt-out, you must be browsing from California.

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